However, I have also heard many argue that during their Skype usage users were purging conversation history from their mailbox which typically led to having to buy third party journaling solutions for compliant copies. Features such as DLP, Supervision could be employed to probably curb some of those incidents. Maybe there is a case to develop a copy the chat history into the mailbox but keep the compliant copy hidden.ĪFAIK, there is no way around this at the current time. The typical reason for this is security and compliance, and from what I understand it is also intrinsic to the persistent chat functionality within Teams itself. Unfortunately, none look like being picked up for the foreseeable future. So you can always vote on these as well as raise these at AMA's. Hi there are many uservoices for it here including Is anyone else facing this dilemma? Is there anyone from MS that can advise on this? Once an Incident has been resolved we can then close off the chat so that Teams does not become bogged down with many chat groups whilst still having access to the conversation history of each and every chat.

Its not a simple matter of going back to a particular chat group setup for a particular incident only to discuss another incident - we need to keep chat for each incident separate in which case we need to be able to have the chat and then it saves automatically to a location and should be easily accessible. Its great that we can have chat groups but considering that our IM team deal with 200+ incidents a year the amount of chat groups being created in Teams will get quite heavy. The manager was pretty much sold on the benefit of Teams but there is just that snagging point of where conversation history is stored.

'.currently our chats auto save to the conversation history folders in outlook meaning we can easily go back and find conversations we have had should we need to check what was said on an incident etc, as far as I know Teams does not do this.…'Īfter further conversation with one of the incident managers I ran a webex and showed them how Teams works in relation to setting up groups and setting up chat groups with specific people for specific incidents that occur. The exact question I have been asked is. I am trying to move the IM team across to MS Teams and away from skype but one of the sticking points is the conversation history in Teams. We are in the process of transitioning to MS Teams and will be looking to sunset the Skype app within our environment.Īt present our Incident Management (IM) team who is provisioned to us via IBM use skype to conduct any group chats relating to major incidents that are affecting 100+ users.

How to delete skype chat logs